This Refund Policy explains when and how refunds are handled for ToolAccess.io memberships. Because our Service delivers instant access to premium tools, refunds are assessed on a case-by-case basis as described below.
1. Digital access & instant delivery
Membership grants immediate access to a catalog of high-value software. As access is delivered instantly upon payment, subscriptions are generally non-refundable once the tools have been made available to you.
2. Service-failure refunds
If a core tool you rely on becomes unavailable and we are unable to restore access within a reasonable time, contact us. We may offer, at our discretion, a partial refund, account credit, or an extension of your membership.
3. Billing errors
If you were charged incorrectly — for example a duplicate charge or a charge after a confirmed cancellation — we will refund the error in full promptly.
4. Cancellations
You can cancel at any time from your dashboard. Cancelling stops future renewals; it does not automatically refund the current period, but you keep access until it ends.
5. How to request a refund
Email support@toolaccess.io from the address on your account with your order details and the reason for your request. We aim to respond within 2 business days.
6. Chargebacks
Please contact us before initiating a chargeback — we can almost always resolve issues faster directly. Fraudulent chargebacks may result in account termination.